Most kiosks are built for internal CRM users, sales reps, agents, or clerks working through their own processes. However, a kiosk doesn't have to be internal-facing. It can also be designed and deployed for your customers, through the CRM portal.
External stakeholders, such as customers, vendors, partners, dealers, or investors, can access parts of your CRM through the CRM portal. Placing a well-designed kiosk in that portal gives them an intuitive, guided experience rather than a generic form. Consider a tenant who needs to report a maintenance issue to their property management company. A standard portal experience typically means submitting a request or complaint through an unfamiliar interface, guessing which fields matter and hoping it reaches the right place. A kiosk experience instead offers a clear button, such as "Report Issue," and guides the tenant smoothly through the process step by step. People consistently prefer the second option, because it's easier to access, understand, and use.
This session applies the same idea to a fictional hospital, Zylker Hospital, letting patients book appointments through a kiosk in the CRM portal rather than a standard form or a phone call.