Zoho CRM - Outlook Plugin
The challenge with the Outlook Plugin is that you are working with three elements - The plugin, Outlook and Operating System. Two of these are outside Zoho's control - Outlook and Operating System. Whilst Zoho try to release a default plugin that works, there are many different versions of Outlook and Operating Systems (for example not all Windows 10 are the same build). If the Outlook Plugin doesn't work as per instructions, the best way to resolve this is by using the Live Chat Support facility as they can take control of the machine and find the optimum version of Plugin. However leave time, as it can take an hour. Plus it has to be done on a machine by machine basis.
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