Partner Commissions in Zoho PRM is how you reward partners for the revenue they bring in, with calculations, approvals, and adjustments handled in one place rather than in spreadsheets. Everything is organised around the commission plan, which defines when partners become eligible, how earnings are calculated, who can receive payouts, and how approvals work. This article gives the big picture and points to the detailed guides.

The Lifecycle of a Commission

1. Plan configuration. You create a plan for a partner programme.
2. Calculation. When a record in the chosen module meets the plan's trigger and conditions, commission is calculated.
3. Approval. The commission goes to your approvers before it is finalised.
4. Payout. Approved commission becomes eligible for payout processing.
5. Adjustment. If the transaction later changes or falls through, discrepancy handling and clawbacks keep the commission accurate.

The Decisions You Make in a Plan

How It Connects to the Rest of PRM

• Partner programmes. Each plan applies to a programme, and its recipients are partner accounts from that programme. See Understanding Partner Programmes.
• Deal registration. Approved registrations create the deals that commission can be based on. See Deal Registration Overview.
• Payouts. PRM has a Payouts module that records when and how commissions are paid. See the PRM introduction.

Before You Start

• Create your partner programmes first.
• Make sure the sales modules you will trigger from (Quotes, Sales Orders, Purchase Orders, or Invoices) are available.
• Have permission to create commission plans.