These are the questions people most often ask about Zoho Commerce, with answers drawn from Zoho's own product FAQ. Where Zoho's answer is region-specific, or depends on your plan, we say so. It replaces an earlier note from March 2019 that only linked to Zoho's help.
Sign up for Zoho Commerce, choose a store template for your storefront, which you can change later, add your products, and start selling. For the full sequence, see Getting Started with Zoho Commerce.
Yes. You can use a domain you already own. If you do not have one, Zoho says that is not a problem, and it has a free option to start with.
You can buy one through Zoho Commerce, or from any domain provider, such as Bluehost, GoDaddy, or HostGator.
Zoho Commerce has four levels of tax, and tax set at the product level takes priority over the others. So if one product needs a different rate, set it on that product. Confirm how your accountant wants each level set up for your business.
It depends on where you are. Zoho's FAQ gives India as an example, where it integrates with Shiprocket and AfterShip. For the UK and Ireland, check the carriers listed inside your own store, or ask us. See Zoho Commerce Integrations.
This varies by country. Zoho mentions PayPal, Stripe, Braintree, and many more, and lets customers pay offline too. Zoho's FAQ lists a separate set of gateways for India, so check which ones your store offers before you plan around one.
Razorpay is a gateway used mainly in India. If you have connected it, your customers can pay invoices through the customer portal. Webhooks let Razorpay tell Zoho Commerce that a payment has been made. This is unlikely to matter if you sell only in the UK and Ireland.
Zoho's FAQ also asks whether drop-shipping is available, and whether you can run a marketplace, like Amazon, that lets vendors sell under your brand. We have not found a clear answer to either, and so we have not given one. Ask us before you plan a business model around either.