About Zoho
Zoho Data Residency and Compliance: A Deep Dive into Choosing and Verifying Your Data Centre Region
Knowing which of Zoho's regions your account sits in answers the easy part of the compliance question. The harder part, and the one that actually matters when an auditor or a customer's procurement team asks, is understanding how that single choice ...
Zoho Partners Do Not Have a Backdoor Into Your Account or Data
A common, reasonable question when appointing a Zoho Partner is whether that relationship gives the partner any automatic access to your data or your Zoho account. It doesn't, and this isn't just a courtesy on our part; it's built directly into how ...
How to Link Your Zoho Account to 1 Cloud Consultants
Tagging 1 Cloud Consultants as your designated Zoho Partner takes just a couple of minutes, and gives you the benefit of a Partner-backed relationship on your Zoho account going forward. Important: Tagging us as your Partner is a commercial and ...
Custom Domain Cookie Errors in Zoho Apps: How to Fix Upload, Download and Preview Failures
If your organisation has set up a custom domain for a Zoho product such as Zoho Connect, WorkDrive, Learn or a similar app, you may find that certain actions, particularly opening files, launching custom apps, or uploading, downloading and previewing ...
Zoho Product Name Changes: Rebrands, Renames and Retired Products Explained
Zoho has been building software since 1996, and as the company has grown from a handful of tools into a suite of more than 55 integrated business applications, plenty of individual products have been renamed, folded into newer platforms, or quietly ...
Zoho Encryption
Zoho encrypts customer data both at rest and in transit, using industry-standard algorithms recommended by NIST, across its entire platform. Encryption at Rest Sensitive customer data at rest is encrypted using 256-bit Advanced Encryption Standard ...
Zoho Terms of Service
Zoho maintains a general Terms of Service that applies across the whole platform, alongside additional, product-specific terms that apply on top when you use a particular Zoho service. General Terms and Policies Zoho Terms of Service Zoho Privacy ...
What Is Zoho Support Policy
For our full, current answer on Zoho's support policy, including uptime SLA, response time commitments, and the advantage of raising an issue through your Zoho Partner, see our article on What Is Zoho's Support Policy? Need help? If you're ...
How Do I Change My Zoho Password
If you know your current password and simply want to update it, this is done from Zoho Accounts (accounts.zoho.com), the single account system shared across every Zoho service. Changing Your Password Click your profile icon in whichever Zoho product ...
Zoho Password Reset
If you've forgotten your Zoho account password, you can reset it yourself using your recovery email address, mobile number, or a linked domain, without needing to contact support. Before You Start You'll need access to either the recovery email ...
Do I Have a Problem with Zoho?
If something in Zoho isn't working the way you expect, a few basic checks can quickly narrow down whether it's a wider Zoho issue, something specific to your account, or a browser or network problem on your end. Step 1: Check the Status Page Visit ...
How to Identify Which Version of Zoho You Are Using
"Which version of Zoho am I using" usually refers to which data centre region your account is hosted in, since this affects everything from your login URL to your API endpoints and which support and status pages apply to you. The Quickest Way: Check ...
What Is Zoho's Support Policy?
Zoho's support policy varies somewhat by product and plan, but a few consistent themes run across the platform. Uptime Commitment Across most Zoho products, the standard availability SLA commitment is 99.9% monthly uptime, backed by redundancy at ...
What Is Zoho's Refund Policy?
Zoho's refund policy differs slightly depending on whether you're on a monthly or annual subscription, and it extends well beyond just the initial sign-up period. Monthly Subscriptions If you're dissatisfied within your first month, contact Zoho. ...
How Secure Is My Data With Zoho?
This is one of the most common questions prospective and existing Zoho customers ask, and the short answer is that Zoho invests heavily in physical, network, and organisational security, backed by redundancy and disaster recovery planning across its ...
Zoho Security Practices, Policies and Infrastructure
Zoho groups its security practices into four areas: Physical Security, Network Security, People and Process, and Redundancy and Business Continuity. Physical Security Zoho's data centres are hosted in secure facilities protected from both physical ...
Where Does Zoho Store My Data in Europe?
If you signed up for the zoho.eu service, your data is stored in Europe, at Zoho's data centres in Amsterdam, the Netherlands (primary) and Dublin, Ireland (secondary). Why Zoho Built a Dedicated EU Data Centre Zoho opened its European data centres ...
Where Are Zoho Data Centres Located?
Zoho operates data centres across nine regions worldwide, and your data is locked to whichever region you signed up in, staying there for the lifetime of your account. The Nine Data Centre Regions Region Domain Primary / Secondary Location United ...
The Email You Entered Belongs to a Different Deployment/Region
Zoho operates multiple, functionally identical deployments of its products, each hosted in a different data centre region. If you try to register using an email address on one region, such as zoho.eu, while that same address is already registered on ...
Zoho Service Status - Is Zoho Down?
A common question when you can't log in to Zoho, or a service seems unresponsive, is whether Zoho itself is currently "down." The quickest way to check is Zoho's own Service Status page, rather than assuming the problem is on your end. Checking the ...